At 7luck, privacy is more than an empty promise. We build robust data protection systems so that your personal information stays safe, confidential and used only for purposes you have agreed to.
7luck has never sold, lent or disclosed your personal data to third parties without your explicit consent. This is our promise to every member.
Six layers of protection we implement to ensure your gaming experience is always secure and your privacy is fully preserved.
All data transmitted between your device and 7luck's servers is protected by 256-bit SSL encryption technology — the same level of security used by leading banking institutions in Malaysia.
Sensitive data such as KYC documents and financial information is stored in isolated server environments with strict access controls. Only authorised staff hold access permissions, and every access is automatically audited.
7luck's KYC process not only meets legal requirements — it also protects you from any attempt by unauthorised parties to misuse your identity. Only you can claim the funds in your account.
7luck has never and will never sell, rent or share your personal data to any third party for marketing or commercial purposes without your explicit consent.
7luck's security system operates 24 hours a day to detect suspicious activity, intrusion attempts, or unauthorized access. Any detected threat is automatically blocked before it can affect your data.
The 7luck Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access, correct or request deletion of your personal data at any time.
When you register and use the 7luck platform, we collect several types of information to ensure our services run smoothly, securely and meet your needs as a Malaysian player. This data collection is carried out transparently — we always inform you what information is required and why.
During the registration process, we collect basic information such as your full name, date of birth, identification number (MyKad), email address, mobile phone number, and state of residence. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with data protection laws in Malaysia.
To process deposits and withdrawals, we collect bank account details (bank name, account number), digital wallet information (TNG eWallet, Boost, GrabPay), and transaction history records within the platform. Credit or debit card information is not stored directly on 7luck's servers — it is processed through a certified payment gateway that meets PCI-DSS standards.
We also automatically collect technical data when you use the platform, including IP address, browser type and version, device type, operating system, pages visited, session duration, and usage patterns. This data is used solely to improve platform performance and detect security threats.
| Data Type | Example | Primary Purpose |
|---|---|---|
| Personal Identity | Name, ID number, date of birth | KYC verification & age eligibility |
| Contact Information | Email, phone number | Communication & Account Recovery |
| Financial Data | Bank account number, e-wallet | Deposit & withdrawal processing |
| Technical Data | IP address, device type | Security & Platform Improvements |
| Activity Data | Game history, login dates | Customer support & compliance |
Every piece of data we collect has a clear and defined purpose. 7luck adheres to the principle of "minimum necessary" — we only use data that is genuinely required to deliver quality service to you.
Identity and contact data is used to create and manage your account, verify your identity during the KYC process, enable secure account recovery if you forget your password, and to contact you regarding important account activity such as large withdrawals or login attempts from a new location.
Your financial information is used solely to process your deposits, verify and complete withdrawal requests to your registered bank account or digital wallet, and generate transaction statements for your personal records and compliance requirements.
Technical and activity data is actively used to detect and prevent fraud, multi-account usage, money laundering, and unauthorised access to your account. Our automated monitoring system analyses activity patterns to flag suspicious transactions before they can affect your account.
Anonymised usage data is used to understand how players interact with the platform, identify areas for improvement, and develop new features more relevant to Malaysian players. This analysis never links data to your personal identity.
7luck does not use your data for automated decision-making that negatively affects your rights without human review. Every action involving your account — such as suspension or restriction — involves a manual review by our team.
7luck takes our commitment to not trading your personal data seriously. However, in the course of operating the platform, there are limited situations where we need to share data with trusted parties.
We share necessary data with service providers that help operate the 7luck platform, including payment gateway providers to process transactions, cloud computing service providers that store our data in secure environments, and gaming software providers that require account status verification. All these providers are bound by strict confidentiality agreements and must comply with the same data protection standards as 7luck.
In certain circumstances, 7luck may be required to disclose information to competent authorities — including law enforcement agencies, courts or financial regulatory bodies — when directed to do so by applicable Malaysian law. In such situations, we will only disclose the data specifically required by the relevant order.
The 7luck platform uses cookies and similar tracking technologies to make your gaming experience smoother, more personalised, and more secure. By continuing to use our platform, you agree to the use of cookies as described below.
Essential Cookies: These cookies are required for the platform's core functions — including maintaining your login session, remembering language settings, and securing every request. Without them, the platform cannot function properly.
Performance Cookies: Used to collect statistical data on how players use the platform — such as most frequently visited pages and page load times — for technical improvement purposes. This data is anonymised and contains no personal information.
Functional Cookies: Allows the platform to remember your preferences such as display theme, game sound settings, and language selection so you don't have to reconfigure them every time you log in.
You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain functions on the platform. Cookie settings can also be configured under the "Settings" section of your account.
7luck does not use third-party cookies for targeted advertising. All cookies we use serve solely operational and platform improvement purposes for 7luck.
7luck does not retain your data longer than necessary. We have a clear data retention policy based on legal requirements, operational needs and security interests.
Active account data is retained for the duration your account is active plus five years after closure, fulfilling Malaysia's anti-money laundering (AMLA) legal requirements. Financial transaction records are retained for seven years in accordance with accounting and tax requirements. Security and activity log data is retained for 12 months for security investigation purposes.
You may request deletion of your personal data once your account is closed, subject to legal obligations that require us to retain certain records. Data deletion requests can be submitted via email to our privacy team. We will process requests within 30 days and notify you of the action taken.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have legally protected rights regarding your personal data held by 7luck. We are committed to making it easy for you to exercise those rights.
You have the right to request a copy of all personal data we hold about you in a readable format.
You may request correction of any inaccurate, incomplete or outdated data in our records.
You may request deletion of your personal data after your account is closed, subject to legal obligations.
You have the right to object to the processing of your data for specific purposes, including direct marketing.
You may request your data in a structured format for transfer to another service provider.
You may request that we restrict the processing of your data under certain circumstances while an investigation is carried out.
To exercise any of the rights above, contact our privacy team by email at [email protected]. We will respond within 14 business days and complete the request within 30 days.
7luck continuously invests in security infrastructure to ensure your data remains protected from both internal and external threats. Our approach to security is layered and proactive — we don't wait for incidents to occur before taking action.
All communications are protected by 256-bit SSL encryption. Sensitive data in our databases is encrypted using AES-256. Our servers are protected by next-generation firewalls with real-time threat monitoring. We conduct regular penetration testing through independent third-party security firms.
The principle of "least privilege" applies to all 7luck staff — each employee only has access to the data necessary to perform their role. All access to sensitive data is logged and audited. Staff undergo regular cybersecurity and data privacy training as a condition of employment.
In the event of a data breach that may affect your personal information, 7luck is committed to notifying you within 72 hours of confirming the incident, in line with international best practices. We will describe the nature of the incident, the data involved, the steps we have taken, and what you can do to protect yourself.
The 7luck platform is for individuals aged 21 and above only. We do not knowingly collect or process personal data from anyone under the age of 21.
If we determine that we have collected data from an individual who does not meet the minimum age requirement, we will delete that data immediately and close the account in question. If you believe a child or underage person has registered on our platform, please contact us immediately at [email protected] so we can take appropriate action without delay.
Parents and guardians concerned about their children's use of gambling platforms may use parental control software or contact us for further guidance on the protection measures available.
7luck reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements in how we handle your information. The "Updated" date at the top of this page indicates the latest version.
For significant changes that affect your privacy rights, we will notify you via in-platform notification or email to your registered address at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of the platform.
Continued use of the 7luck platform after any Privacy Policy changes take effect will be considered your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account before the effective date.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by 7luck, our privacy team is ready to assist you.
We are committed to responding to all privacy-related enquiries within 14 business days. For more complex complaints, we aim to reach a resolution within 30 days.
If you believe that 7luck is not handling your data in accordance with PDPA 2010, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP). However, we encourage you to contact us first so we can resolve any issues directly and promptly.
Now you know how 7luck protects your personal data. Register a free account today and enjoy a safe, fair, and entertaining online casino experience built for Malaysian players.